Cancellations or appointment changes made at least 24 hours in advance allow us the opportunity to accommodate other guests in the cancelled appointment space.
Winter Weather Policy
Weather “advisories”, “watches” and “special weather statements” help you prepare for bad weather. Cancellations less than 24 hours ahead of time due to any of these, will still go against our no-show/late/cancellation policy. Please let us know at least 24 hours in advance if you want to cancel or reschedule and avoid any rebooking fee.
Weather “warnings” indicate a higher degree of risk. Last minute cancellations for these types of weather events will not violate our no-show/late/cancellation policy, although we certainly appreciate as much notice as possible! And in all likelihood we will be adjusting our hours for the day or closing for yours and staff’s safety.
Please visit https://www.weather.gov/mpx/ for current weather advisories.
If a weather warning requires us to leave the salon closed, we will broadcast notifications by email and text, as well as post announcements on our Facebook and Google Business pages, at least 2 hours prior to opening time.
Similarly, if a weather warning requires us to close earlier, we will notify you as above. In addition, we will call you, at least 2 hours prior to your appointment.
Our staff travel from different parts of the metro and surrounding areas and may be affected differently based on their location. If they are in a warning area or do not feel safe making the drive we will attempt to give at least 2 hours notice and do our best to make other accommodations for you. We appreciate your understanding.
Feel free to contact us to verify your contact information, and make sure to opt-in to our email and text communications if you would like to receive important updates due to weather or other emergencies that may arise.